Last Updated: 5/12/2025
Shipping and delivery policy At Spogen, we are committed to delivering your custom-made apparel and sportswear reliably and efficiently. This page outlines our shipping methods, delivery times, and policies to help you plan your order and ensure a smooth experience from production to delivery.
1. Our Global Reach
We proudly ship worldwide. With extensive experience managing international freight and customs procedures, we ensure a smooth delivery process for our clients globally.
2. Shipping Methods & Timelines
We offer various shipping options to suit your needs, and the delivery time begins after your order has completed production and has been dispatched from our facility. Here are the available shipping methods:
| Shipping Method | Good For | Estimated Time | Key Details |
| Express Courier | Small to medium orders | 7-15 Working Days | A direct door to door service we use world-class couriers like DHL, FedEx and UPS. Process: Track your shipment from our door to yours. |
| Airport Delivery | Medium to large orders | 8-12 Working Days | A cost-effective solution for large shipments. Process: Requires a customs agent to clear goods upon arrival. the order shipped to your nearest airport. |
| Port delivery | Large to Bulk orders | 40-90 Working Days | The best option for maximizing our budget on large volume orders. Process: Requires a freight agent to manage customs clearance at the port. |
3. Production & Dispatch Timeline
Please note that shipping time is separate from production time. Here are our standard production lead times:
- Sample Production: 2-4 weeks
- Bulk Production (Standard): 8-12 weeks
- Bulk Production (Small/Batch): 6-8 weeks
- Repeat Orders: 4-6 weeks
Once production is complete and your final payment has been processed, your order will be dispatched. You will receive a shipment confirmation email containing tracking information and carrier details.
4. Order Tracking
Every shipment, regardless of the method chosen, will be assigned a unique tracking number. As soon as your order is dispatched, we will send you an email with the tracking details so you can monitor your delivery in real-time.
5. Customs, Duties, and Taxes
Please note that all international shipments may be subject to import duties, VAT, and other local taxes, which are determined by customs authorities in your destination country. These charges are the responsibility of the buyer and are “not included” in the product or shipping costs.
- Buyer Responsibility: The buyer is responsible for paying all customs duties and taxes, which are to be paid to the local customs authority.
- Customs Delays: We are not responsible for any delays caused by the customs clearance process in the destination country.
Frequently Asked Questions
Can I get my order faster?
If you have a specific deadline or launch date, please inform us during your initial inquiry. We will explore options for express manufacturing or priority shipping, depending on our production schedule and additional costs.
How are my shipping costs calculated?
Shipping costs are calculated based on the total weight and volume of your order, the shipping method selected, and the destination country. A detailed shipping quote will be provided along with your product invoice.
What should I do if my shipment is delayed?
Although we work with trusted delivery carriers, delays can occasionally happen. If your shipment is delayed, please use your tracking number to check the carrier’s website for updates. If you need further assistance, feel free to contact our support team with your order and tracking details.
7. Contact Us
If you have any further questions regarding our shipping and delivery policies or need assistance with your order, please do not hesitate to reach out to us. also, read our terms and conditions.
Email: info@sports-gen.com
Phone: +923008710147
Address: 31-32 IND, Wazirabad Road, Rahim Pur Stop, Ugoki Sialkot, Punjab Pakistan