Last Updated: 05/12/2025
Refund and replacement policy: at spogen we take pride in delivering 100% high-quality, custom-made apparel and sportswear tailored to your exact specifications. Every product is meticulously crafted and undergoes rigorous and double quality checks to ensure it meets the highest standards. Our goal is to ensure that your experience with us is seamless and enjoyable, from the moment you place your order to the moment it arrives at your doorstep.
We guarantee the quality of our products, so you don’t have to worry about anything. In the unlikely event that an issue arises with your order, we’re here to resolve it swiftly and fairly, without any hassle. read this refund and replacement policy carefully.
1. Our Quality Guarantee
We are fully committed to providing exceptional products, and we stand behind every item we create. You can trust that our products are crafted with precision and care, and our commitment to quality means that you shouldn’t have to face any issues. However, in the rare case of a manufacturing flaw or other valid concerns, we will resolve the situation promptly and fairly.
A replacement will be offered under the following conditions:
- Manufacturing Defects: If a product contains a clear and significant manufacturing fault that affects its usability or appearance.
2. Conditions for a Claim
To help us quickly resolve your claim, please follow this simple process:
Step 1: Notify Us Promptly
Please inspect your merchandise as soon as it arrives. If there’s an issue, contact our customer support team within 10 days of receiving your order.
Step 2: Provide Detailed Information
When reaching out, please include:
- Your Order Number.
- A clear and detailed description of the issue.
- High-quality photos or videos that clearly show the defect, damage, or discrepancy.
Step 3: Assessment and Resolution
Once we receive your claim, our quality assurance team will carefully review the evidence you’ve provided. We’ll assess whether the issue is due to a manufacturing fault on our end. No returns will be accepted without prior written authorization.
If your claim is approved, we’ll work with you to find a fair and convenient solution:
- Replacement: We will remanufacture the defective items. Shipping and courier charges for the replacement will be the responsibility of the customer.
- Partial or Full Refund: In certain cases, we may offer a refund that corresponds to the value of the defective item(s). Our aim is to resolve the issue to your satisfaction, and we’ll consider each case individually.
3. Order Cancellation Policy
- If you wish to cancel your order, a full refund can be issued if the cancellation request is made within 24-48 hours of order confirmation.
- Once the production process has begun, cancellations are no longer accepted, and refunds cannot be issued.
4. Non-Refundable Items & Circumstances
While we ensure the highest quality, please note that we cannot offer refunds, returns, or replacements in the following situations:
- Custom-Made Products: Since every product is made-to-order with your specific logos, designs, and specifications, they cannot be refunded or returned unless a production fault is confirmed.
- Samples & Prototypes: Charges related to the development and creation of samples are non-refundable.
- Altered or Used Products: Products that have been washed, worn, embroidered, screen-printed, or otherwise altered by the client are not eligible for refund and replacement policy.
- Incorrect Sizing: We produce products on the exact sizes you ask and approve. It’s your responsibility to ensure sizes are correct before confirming the order.
- Minor Variations: As each product is custom-made, minor variations in color, dimensions, or sizing may occur. These are within accepted manufacturing tolerances and are not considered defects.
- Change of Mind: We cannot accept returns if you change your mind after the order has been placed and production has started.
5. Approved Samples
The final bulk production is based on the pre-production and master control sample you approve. We strongly advise that you thoroughly inspect the sample for design, fit, fabric, and quality before approving it for production. Once approved, the sample serves as the standard for the final order.
6. Why Choose Spogen?
We understand that purchasing custom-made apparel is a significant decision. That’s why we are committed to ensuring you get exactly what you expect — high-quality, flawless products that meet your specifications. Our quality guarantee means you won’t have to face any hassle or disappointment. We go above and beyond to ensure that our customers are 100% satisfied. Should there ever be an issue, rest assured, we’ll take care of it — quickly, fairly, and efficiently. For detail read our privacy policy.
7. Have Questions?
We’re here to assist you! If you have any questions about our Refund and Replacement Policy or if you’re concerned about your order, please contact us before placing your order. Your satisfaction is our priority, and we want to make your experience as smooth and worry-free as possible.
Email: info@sports-gen.com
Phone: +923008710147
Address: 31-32 IND, Wazirabad Road, Rahim Pur Stop, Ugoki Sialkot, Punjab Pakistan